Satyakam Mohanty

Why is AI powered customer engagement a must now?

  In 2017, Aeromexico launched a customized AI system, a neural network that was built on the foundation of machine learning. At the Facebook’s F8 Global Conference, the company announced that it went from zero to 96% automation of its customer service function and that its AI-powered platform, which learns as it goes by scanning and analyzing previous customer service transcripts, reduced the average customer service resolution time from an average of 16 minutes to just 2 minutes.   I cited the above example to highlight just how important AI has become for customer engagement. The sheer volume of fragmented consumer data that is generated these days often erodes the… Read More

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Satyakam Mohanty, Lymbyc

How AI makes data more “Intelligent”

  In the fast-paced world of today, there is a constant urge for companies to grow, and this has led to stiff competition among them. This is where Data comes in and now more than ever, data quality is the primary determinant of one staying above the competition.

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